Q&FS CI and PH&R

Nom Nom(1 month ago)

NashvilleOnsiteFull TimeMedior$59,490 - $80,554 (estimated)Quality & Food Safety

About this role

The PH&R / Customer Complaints & CI – PCQI at Nom Nom is responsible for managing hold and release processes, consumer complaint investigations, and driving continuous improvement across quality and food safety. The role partners with site Q&FS teams, customer care, and external warehouses to ensure traceability, maintain records, and coordinate dispositions. It also builds and implements continuous improvement programs using Six Sigma and related lean tools to reduce non-conformances and improve customer satisfaction.

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Required Skills

Hold Management
Record Review
KPI Management
Traceability
Root Cause
Incident Management
Complaints Management
CAPA Management
Continuous Improvement
Six Sigma

+15 more

Qualifications

College Diploma
University Degree in Science

About Nom Nom

nomnomnow.com

Nom Nom makes fresh, cooked dog food formulated by Board-Certified Veterinary Nutritionists and prepared in its kitchens for home delivery. The company offers personalized meal plans and convenient subscription delivery, positioning fresh, vet-designed nutrition as an alternative to kibble and homemade recipes. Nom Nom emphasizes quality ingredients, chef-style preparation, and doorstep shipping to simplify feeding dogs healthier, portioned meals.