Complaints Specialist
GoCardless(19 days ago)
About this role
GoCardless is seeking a Complaints Specialist to join their Merchant Operations Group. This role involves working with merchants across multiple regions to resolve complex issues and provide exceptional customer service. The ideal candidate will thrive in a fast-paced environment, managing complaint handling while collaborating cross-functionally to enhance service standards.
Required Skills
- Complaints Handling
- Problem Solving
- Customer Service
- Communication
- Investigation
Qualifications
- 3+ Years Complaints Experience
- FCA Regulation Knowledge
About GoCardless
gocardless.comGoCardless is a payments company that helps businesses collect bank-to-bank payments worldwide, specializing in ACH, SEPA, Bacs and other direct debit schemes. It offers APIs, hosted payment pages and pre-built integrations to automate recurring and one‑off payments, invoicing and subscription billing. Targeting SMBs and enterprises, GoCardless emphasizes predictable cash flow and lower fees than card payments while handling reconciliation, compliance and cross‑border coverage. Developers and finance teams choose it for easy integration with accounting and billing platforms and robust payment orchestration.