Complaints Manager
Block(18 days ago)
About this role
The Complaints Manager leads a team responsible for overseeing complaint handling for consumer and commercial lending products. The role focuses on improving customer experience through scalable, technology-forward solutions while ensuring the program meets regulatory and business success metrics. The manager partners cross-functionally with Compliance, Risk, Legal, and Customer Success to drive insights and program improvements.
Required Skills
- Leadership
- Complaints Handling
- Data Analysis
- SQL
- CRM
- Reporting
- Coaching
- Compliance
- Process Improvement
- Escalation Management
+4 more
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.