Quality Analyst

Probe Group(2 days ago)

RemoteFull TimeMedior$84,790 - $113,738 (estimated)Quality Assurance

About this role

The role involves monitoring and assessing customer interactions to ensure quality standards are met. The Quality Analyst provides feedback, conducts root cause analysis, and collaborates with teams and clients to align quality with operational goals.

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Required Skills

Quality Assurance
Customer Service
Root Cause Analysis
MS Office
Communication
Problem Solving
Feedback
Support
Analysis
Multitasking

About Probe Group

probe.group

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.

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