Bilingual Quality Assurance Analyst (English & Spanish)

Centerfield(15 days ago)

RemoteFull TimeMedior$35,000 - $45,000Jamaica Operations

About this role

Centerfield is seeking a Quality Assurance Analyst fluent in Spanish and English to evaluate call quality and compliance in a contact center environment. The role involves monitoring calls, providing coaching, and ensuring adherence to client standards while supporting agent development.

View Original Listing

Required Skills

quality Assurance
Call Monitoring
Bilingual
Customer Service
Speech Analytics
Excel
PowerPoint
Communication
Time Management
Organizational Skills

About Centerfield

www.centerfield.com

Centerfield is a customer acquisition company that partners with leading brands to enhance their marketing effectiveness and drive growth. Serving 25% of Fortune 100 companies, Centerfield specializes in digital media solutions and offers award-winning marketing and sales services. Their innovative platform and audience solutions are designed to help clients reach millions of potential customers, ultimately boosting sales and customer retention. Centerfield aims to supercharge customer engagement through strategic guidance and technologically advanced marketing tactics.

View more jobs at Centerfield →