Quality Assurance Analyst

Probe Group(3 months ago)

RemoteFull TimeJunior$51,008 - $68,612 (estimated)Quality Assurance

About this role

A Quality Assurance Analyst at Probe Group is responsible for ensuring that banking processes, services, and customer interactions meet established quality standards. The role focuses on identifying improvement opportunities, ensuring compliance and accuracy, and helping to mitigate risks to enhance customer satisfaction. The analyst supports a culture of continuous improvement and advises on training and process enhancements as needed.

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Required Skills

Phone Support
Email Support
Live Chat
Problem Solving
Critical Thinking
Communication
Multitasking
Detail Orientation
Self-Motivation
Stakeholder Management

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About Probe Group

probe.group

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.

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