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© All Rights Reserved. ApplyBlast.com
TDCX
This role focuses on monitoring customer service performance and compliance through channel monitoring and quality audits. The position involves analyzing data to identify trends, providing actionable feedback to address skill gaps, and collaborating with operations and training teams to enhance service delivery. The ideal candidate will drive continuous improvement in the quality management system while supporting the customer experience.
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience & Asia-Pacific's best outsourced contact centre with global workspaces in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TDCX.