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© All Rights Reserved. ApplyBlast.com
Intouchcx
The Quality Assurance Analyst monitors Customer Service Representatives and Tier 2 teams by evaluating voice, email, chat, and social contacts to ensure service quality and adherence to procedures. This role involves coaching staff, conducting calibration meetings, and providing floor support to enhance overall customer experience. The position requires analyzing caller information to score interactions and resolve escalated issues while maintaining accurate records.
IntouchCX is a global BPO and customer experience provider that delivers outsourced contact center services and dedicated agents for brands. It combines purpose-built AI and advanced technology with customized strategies to provide omnichannel customer support and improve operational efficiency. Positioning itself as a growth partner for innovative companies, IntouchCX scales customer engagement through analytics, workforce solutions, and tailored programs across channels and geographies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Intouchcx.
Intouchcx didn’t post a salary, so this is our estimate from similar listings.
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