2025 Training and Quality GVPTP
CNX
About this role
The Quality Evaluator monitors and assesses inbound and outbound customer interactions (calls, chat, email) to ensure accuracy and adherence to established quality standards. The role analyzes evaluation results and provides insights to improve program performance and reporting to business stakeholders. It supports calibration and quality assurance activities to maintain consistent scoring and program knowledge.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for CNX.
Salary
$39k – $53k
per year
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