Quality Assurance Coordinator-Retirement
Voya Financial(1 month ago)
About this role
The position is responsible for overseeing the quality initiative in the Call Center, ensuring that all representatives perform consistently according to company guidelines. It involves monitoring performance, providing feedback, and assisting with training and development to meet quality goals and improve overall operational effectiveness.
Required Skills
- Quality Assurance
- Performance Monitoring
- Coaching
- Training Development
Qualifications
- Bachelor's Degree or Equivalent Work Experience
About Voya Financial
voya.comWe help individuals and employers clear a path to financial confidence with 401(k)s, 403(b)s, 457s, HSAs, FSAs, life, disability & voluntary insurance.
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