Quality Evaluator
Financial Times
About this role
The role is responsible for implementing and optimising the FT’s Quality Management framework to ensure exceptional customer experiences and meet Quality objectives across global Customer Care teams. It provides support through performance evaluation, quality assessments, data-driven reporting and collaboration with contact centre leaders. The position also helps maintain quality software and drives continuous improvement initiatives in alignment with business standards.
Skills
Qualifications
About Financial Times
ft.comThe Financial Times is an international business and financial news organisation delivering news, analysis and opinion on markets, economics and politics. It publishes in print and online, offering in-depth reporting, data, charts, special reports and commentary aimed at professionals, investors and policymakers. FT operates a subscription-based model and is known for its market coverage, investigative journalism and authoritative perspective; it is headquartered in London and owned by Nikkei.
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About Financial Times
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Financial Times.
Salary
$77k – $103k
per year