Quality Evaluator

Financial Times(2 months ago)

HybridFull TimeMedior$76,980 - $103,081 (estimated)Customer Care

About this role

The role is responsible for implementing and optimising the FT’s Quality Management framework to ensure exceptional customer experiences and meet Quality objectives across global Customer Care teams. It provides support through performance evaluation, quality assessments, data-driven reporting and collaboration with contact centre leaders. The position also helps maintain quality software and drives continuous improvement initiatives in alignment with business standards.

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Required Skills

Quality Sampling
Feedback Coaching
Quality Implementation
Process Improvement
Calibration Sessions
Reporting
Data Analysis
Stakeholder Collaboration
QA Methodologies
Software Maintenance

+7 more

Qualifications

Process Improvement Certification

About Financial Times

ft.com

The Financial Times is an international business and financial news organisation delivering news, analysis and opinion on markets, economics and politics. It publishes in print and online, offering in-depth reporting, data, charts, special reports and commentary aimed at professionals, investors and policymakers. FT operates a subscription-based model and is known for its market coverage, investigative journalism and authoritative perspective; it is headquartered in London and owned by Nikkei.

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