AI Conversation Quality Specialist (Voice & Digital) - Operations

AnyVan

3 months ago

3.8 on Glassdoor

Cape Town, South Africa

Hybrid

Full Time

Senior

0 applicants

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About this role

The AI Conversation Quality Specialist (Voice & Digital) at AnyVan is responsible for ensuring that AI-powered customer interactions maintain high standards of language quality, empathy, and operational accuracy. This role involves reviewing chat and voice interactions, validating system actions, and implementing updates to enhance the AI's effectiveness in service delivery. Additionally, the specialist conducts quality assurance testing, documents best practices, and drives continuous improvements to ensure AI interactions meet or exceed customer satisfaction metrics while adhering to company policies.

Skills

About AnyVan

www.anyvan.com

AnyVan is a European online marketplace that connects users with delivery, transport, and removal services through a network of transport partners who bid for their jobs. Founded in 2009, the platform offers a range of services including home removals, van hire, self-storage, and car transport. Customers appreciate AnyVan for its user-friendly interface and competitive pricing, making logistics solutions more accessible and efficient. With a strong focus on sustainability, the company aims to reduce wasted transportation miles while providing reliable services.