AI Conversation Quality Specialist (Voice & Digital) - Operations
AnyVan(1 month ago)
About this role
The AI Conversation Quality Specialist (Voice & Digital) at AnyVan is responsible for ensuring that AI-powered customer interactions maintain high standards of language quality, empathy, and operational accuracy. This role involves reviewing chat and voice interactions, validating system actions, and implementing updates to enhance the AI's effectiveness in service delivery. Additionally, the specialist conducts quality assurance testing, documents best practices, and drives continuous improvements to ensure AI interactions meet or exceed customer satisfaction metrics while adhering to company policies.
Required Skills
- Language Quality
- Customer Experience
- Operational Accuracy
- AI Performance
- Data Analysis
- QA Testing
- Scenario Testing
- Documentation
- Customer Service
- Empathy
+6 more
About AnyVan
www.anyvan.comAnyVan is a European online marketplace that connects users with delivery, transport, and removal services through a network of transport partners who bid for their jobs. Founded in 2009, the platform offers a range of services including home removals, van hire, self-storage, and car transport. Customers appreciate AnyVan for its user-friendly interface and competitive pricing, making logistics solutions more accessible and efficient. With a strong focus on sustainability, the company aims to reduce wasted transportation miles while providing reliable services.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at AnyVan
Similar Jobs
UX Conversational Designer
Liberate(1 month ago)
Staff Product Manager - Voice AI
Invoca(19 days ago)
AI Conversation Designer
Intercom(15 days ago)
Voice Talent - Irish English
Alignerr(1 month ago)
AI Engineer (Voice Expertise)
Zone IT Solutions(4 months ago)
Voice Actor - Australian English
Alignerr(1 month ago)