Quality Technician
Island Finance LLC(6 days ago)
About this role
This role involves monitoring and evaluating the performance of personnel in Collections and Telemarketing. It focuses on ensuring compliance with policies and regulations, identifying training needs, and supporting process improvements to enhance productivity and quality. The position also includes supporting the development of training materials and assisting in reporting and analysis.
Required Skills
- Oracle
- Call Etiquette
- Phone Handling
- Fraud Prevention
- Process Improvement
- Data Analysis
- Customer Service
- Teamwork
- Quality Assurance
- Monitoring
About Island Finance LLC
islandfinance.comIsland Finance te ofrece un servicio de excelencia a traves de nuestras sucursales alrededor de todo Puerto Rico.
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