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Queue Coordinator (QC0) (Government) at AT&T - ApplyBlast

Queue Coordinator (QC0) (Government)

AT&T

24 days ago

3.4 on Glassdoor

Columbia, Maryland, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Queue Coordinator serves as the central hub for ticket management within a large-scale government contract, ensuring efficient ticket flow, proper prioritization, and strict adherence to Service Level Agreements. This role involves monitoring dedicated ticket queues in real-time, assigning and routing tickets to technical resources, and tracking performance to meet contractual obligations. The position requires maintaining compliance with quality standards and collaborating with a team to support mission-critical government operations.

Responsibilities

Monitor and route tickets to appropriate technical resources for resolution
Track ticket performance to ensure adherence to contractual Service Level Agreements
Assess team workload and facilitate effective distribution of tickets across the contract

Skills

Qualifications

TS/SCI with polygraph

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.