Real Time Analyst, Patient Services Operations

Blink Health(1 month ago)

Pittsburgh, PAOnsiteFull TimeJunior$44,355 - $59,976 (estimated)Contact Center Operations

About this role

This role supports Blink Health’s contact center operations by ensuring intraday performance is monitored and staffing and schedules are planned to meet service objectives. The position operates in an omni-channel, high-growth healthcare technology environment and partners with internal teams and BPO partners to maintain operational continuity and quality.

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Required Skills

Real Time Adherence
Queue Monitoring
Service Levels
Data Analysis
Trend Identification
Communication
Forecasting
Schedule Generation
Capacity Planning
Reporting

+6 more

Qualifications

High School Diploma or GED

About Blink Health

blinkhealth.com

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