Real Time Analyst
Thomson Reuters(1 month ago)
About this role
The Real Time Analyst is part of Thomson Reuters' Customer Service & Support Workforce Management Center of Excellence supporting the company's global contact centers. The role acts as a liaison between workforce teams and business partners to help maintain contact center performance, staffing continuity, and compliance.
Required Skills
- Workforce Management
- Scheduling
- Monitoring
- Forecasting
- Reporting
- Attendance Management
- Communication
- Problem Solving
- Analytics
- Aspect
+3 more
Qualifications
- Bachelor's Degree
About Thomson Reuters
tr.comThomson Reuters empowers professionals with cutting-edge technology solutions informed by industry-leading content and expertise.
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