ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Real Time Analyst at Probe Group - ApplyBlast

Real Time Analyst

Probe Group

4 months ago

Quezon City, Philippines

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Quality Management professional at Probe Group monitors real-time call volumes and schedule adherence on a 24/7 basis to ensure alignment between actual data and forecasts. The role involves updating workforce management software, generating detailed reports, and acting as a liaison between Operations Management and IT teams regarding system issues.

Responsibilities

Perform real-time monitoring and schedule adherence tracking on a 24/7 basis
Monitor bi-hourly call volumes, AHT, and staffing requirements
Plot PTO and SWAP inaccuracies in the workforce management database
Generate timely reports on agent schedule adherence and employee occurrences
Act as a single point of contact for IT and telecommunication system issues

Skills

Qualifications

1-2 years of RTA experienceLine Adherence experience preferred

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.