Regional Customer Service Manager - English Team (Based in Kuala Lumpur)

Agoda(10 days ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$90,000 - $130,000Customer Support

About this role

Agoda is looking for a dynamic leader to manage its customer service teams supporting English-speaking customers. The role involves overseeing operations across multiple support channels, driving team success, and fostering a positive team culture. It offers an opportunity to lead in a global travel and technology company with a focus on innovation and excellent customer experiences.

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Required Skills

Customer Support
Team Leadership
Performance Management
Data Analysis
Customer Satisfaction
Operational Excellence
Call Center
Process Improvement
Multilingual Support
Travel Industry

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.

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