Regional Head of Customer Service (EMEA and APAC)
Formlabs(1 month ago)
About this role
Regional Head of Customer Service at Formlabs responsible for leading the EMEA & APAC service delivery organization and partner programs. The role sits within the Customer Service department of a fast-growing 3D printing company and focuses on ensuring excellent customer experience, supporting regional operations, and contributing to company-wide service initiatives.
Required Skills
- Team Development
- Performance Management
- Operations Management
- Partner Enablement
- Support Framework
- SLA Management
- KPI Management
- Process Improvement
- Budget Management
- Cross Functional
+9 more
Qualifications
- High School Degree
About Formlabs
formlabs.comFormlabs is a 3D printing company that designs and manufactures high-resolution stereolithography (SLA) and selective laser sintering (SLS) printers, materials, and software for professional users. Its product ecosystem includes desktop and industrial printers (the Form and Fuse families), engineered resins and powders, and integrated software and post-processing tools that support prototyping, production, and specialty applications like dental and jewelry. Formlabs focuses on accessible, scalable additive-manufacturing workflows for engineers, designers, labs, and manufacturers worldwide. Customers choose it for its print quality, broad materials library, and end-to-end hardware–software solutions.
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