Regional Quality Development Lead

Wolt - English(7 days ago)

RemoteFull TimeManager$113,369 - $149,405 (estimated)Quality Assurance

About this role

Regional Quality Development Lead at Wolt will guide Quality Assurance efforts across multiple markets, leading local QA teams and using data to drive measurable improvements in customer support quality. The role focuses on ensuring grading consistency, running audits and calibrations, and turning audit insights into actionable improvements to reduce low-CSAT tickets. You will collaborate with Support Operations, Training, Content, and global QA teams to align local practices with company standards and drive operational efficiency.

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Required Skills

Leadership
Data Analysis
Quality Assurance
Audit Management
KPI Monitoring
Root Cause Analysis
Stakeholder Management
Coaching
Process Improvement
Resource Planning

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About Wolt - English

wolt.com

Wolt is a Finnish‑founded on‑demand delivery platform that connects customers with local restaurants, grocery stores and retailers, promising fast deliveries (typically around 30 minutes) via its mobile app. It operates across many countries—primarily in Europe and nearby markets—running a logistics network of couriers and merchant partnerships to handle ordering, payment and last‑mile delivery. Known for a user‑friendly app and wide local selection, Wolt joined the DoorDash family after acquisition while continuing to focus on local convenience and merchant support.