Regional Quality Development Lead
Wolt
About this role
Regional Quality Development Lead at Wolt will guide Quality Assurance efforts across multiple markets, leading local QA teams and using data to drive measurable improvements in customer support quality. The role focuses on ensuring grading consistency, running audits and calibrations, and turning audit insights into actionable improvements to reduce low-CSAT tickets. You will collaborate with Support Operations, Training, Content, and global QA teams to align local practices with company standards and drive operational efficiency.
Skills
About Wolt
wolt.comWolt is a Finnish‑founded on‑demand delivery platform that connects customers with local restaurants, grocery stores and retailers, promising fast deliveries (typically around 30 minutes) via its mobile app. It operates across many countries—primarily in Europe and nearby markets—running a logistics network of couriers and merchant partnerships to handle ordering, payment and last‑mile delivery. Known for a user‑friendly app and wide local selection, Wolt joined the DoorDash family after acquisition while continuing to focus on local convenience and merchant support.
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About Wolt
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$113k – $149k
per year