Regional Team Lead, Customer Support, (South South)
Moniepoint(9 days ago)
About this role
A Regional Team Lead at Moniepoint oversees and mentors the offline customer support team across multiple regions, focusing on building strong customer relationships and improving support workflows. The role involves strategic management, process optimization, and stakeholder collaboration to ensure high-quality customer service and operational excellence.
Required Skills
- CRM
- Ticketing Systems
- Data Analysis
- Customer Support
- Leadership
- Process Improvement
- Communication
- Problem Solving
- Team Management
- Technical Troubleshooting
About Moniepoint
moniepoint.comMoniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.
View more jobs at Moniepoint →