Remote Customer Service Representative (Mandarin)
Think Academy US(25 days ago)
About this role
This remote Customer Success Specialist (Mandarin) role at Think Academy supports the company’s K-12 ed‑tech mission by ensuring a smooth, positive learning experience for students and families. The position helps shape the customer success journey and contributes insights for product and operational improvements through ongoing customer interactions and feedback.
Required Skills
- Customer Support
- Multichannel Support
- Problem Solving
- Case Management
- User Experience
- Documentation
- Collaboration
- Empathy
- Communication
- Organization
+3 more
About Think Academy US
thethinkacademy.comThink Academy is an edtech provider offering top-rated after‑school K–12 math programs both online and in person. It delivers age‑tiered curricula from early childhood through middle school with tailored difficulty levels and dedicated contest-prep tracks (AMC 8, AMC 10, Math Kangaroo) to help students excel in school and competitions. The company also provides digital tools — including a downloadable app, blog, and learning resources — to support structured practice and long‑term math skill development.
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