Specialist, Premium Support (Mandarin)
Airbnb(5 days ago)
About this role
A CS Specialist, Premium Support at Airbnb provides high-touch, bilingual (Mandarin and English) customer support for premium and luxury community members. The role serves as a front-line representative for guests and hosts across channels, focusing on personalized, high-quality service and relationship stewardship. The position is remote-eligible in Canada and may require occasional office attendance or offsite participation.
Required Skills
- Customer Service
- Case Management
- Communication
- Problem Solving
- Stakeholder Management
- Multitasking
- Empathy
- Active Listening
- Mandarin
- English
+3 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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