Renewal Operations Analyst

Follett Software, LLC

7 hours ago

Remote

Full Time

Junior

0 applicants

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About this role

A Renewal Operations Analyst at Follett Software supports Customer Success and Renewals by managing day-to-day renewal operations, including backup execution support, handling renewal and pricing escalations, and driving process improvements. This role delivers reporting, analysis, and cross-functional coordination to improve renewal performance and decision-making.

Skills

Qualifications

Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent work experience2–4 years of experience in sales operations, customer success operations, renewals support, or a related functionExperience in renewal management, revenue operations, or quote-to-cash support in a SaaS or technology environmentHands-on experience with Salesforce, including CRM data management, reporting, and dashboardsExperience with Salesforce CPQ, supporting renewals, quoting, amendments, pricing workflows, and related reporting/analysis

About Follett Software, LLC

follettsoftware.com

Follett Software is a K–12 educational technology company that builds cloud-based tools to simplify the complex work of running schools and districts. Its solutions—centered on the Destiny platform—help districts manage library services, digital and print collections, curriculum and resources, and related workflows and analytics. Follett emphasizes strong customer support, community resources, and integrations with other school systems to streamline operations and improve access to learning materials. School districts rely on Follett for scalable, compliance-aware systems that centralize resource management and reporting.