Resolutions Investigator/Senior Resolutions Investigator
AWE plc(6 days ago)
About this role
A Resolutions Investigator at Fidelity is responsible for investigating and resolving customer complaints to ensure fair outcomes and high customer satisfaction. The role involves thorough case management, regulatory compliance, and fostering positive customer relationships.
Required Skills
- complaint Handling
- Investigation
- Customer Service
- Regulatory Compliance
- Communication
- Problem Solving
- Empathy
- Microsoft Office
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