Resource Planner
RingCentral(1 year ago)
HybridFull TimeMedior$80,101 - $106,725 (estimated)Workforce Management
Apply NowAbout this role
Acquire BPO (supporting the RingCentral account) is hiring a Resource Planner to help ensure strong customer service delivery through effective workforce planning across multiple contact channels. The role sits within a BPO/contact center environment supporting a cloud communications provider and involves working with stakeholders to support planning cycles and operational needs. The position follows a hybrid work arrangement in the Philippines (Cubao or Ortigas) and requires flexibility for night shifts and holidays.
Required Skills
- Workforce Planning
- Capacity Planning
- Forecasting
- Scheduling
- Rostering
- Real-Time Monitoring
- Workforce Analytics
- Reporting
- Stakeholder Management
- Data Analysis
+5 more
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