Retail IT Coordinator
Puma Energy(1 month ago)
About this role
The Retail IT Coordinator (RIC) supports PUMA’s digital programs by providing frontline technical assistance to service station staff and ensuring alignment with IT strategy. The role focuses on improving the support experience across the country and region, acting as the first escalation point beyond L1 and coordinating with higher-level support when needed. It also involves on-site and remote engagement with sites to maintain digital operations and readiness for deployments.
Required Skills
- Ticketing
- Escalation
- Training
- Hardware Configuration
- Networking
- Diagnostics
- Inventory Management
- Customer Service
- Communication
- Teamwork
+8 more
Qualifications
- Bachelor Degree in Computer Science
About Puma Energy
pumaenergy.comReliable global energy company, that delivers top-tier fuels and lubricants to retail and commercial clients worldwide, with a strong presence in Africa.
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