Retention Account Manager, SMB

Block(12 days ago)

RemoteFull TimeSenior$75,000 - $110,000Account Management

About this role

Join the Square Account Management team as a Retention Account Manager to partner with SMB business owners across all verticals, helping them rediscover the value of the platform and reduce churn through targeted retention strategies. The role involves engaging with merchants at critical moments, supporting their growth, and being a trusted advisor in leveraging Square's solutions.

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Required Skills

Negotiation
Customer Success
Sales
Account Management
Retention Strategies
Storytelling
Operational Skills
Financial Literacy
Product Knowledge
Communication

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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