Retention and Collections Team Leader
Acquire(4 months ago)
About this role
A Team Leader role at an award-winning global contact center outsourcer responsible for overseeing customer retention and collections programs delivered on behalf of clients. The position sits within a call center environment and emphasizes aligning team practices with company values, supporting client missions, and promoting operational excellence and staff development.
Required Skills
- Collections
- Retention
- Team Leadership
- Coaching
- Mentoring
- KPI Management
- Performance Management
- Customer Satisfaction
- Dispute Resolution
- Communication
+2 more
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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