Quality Analyst
Acquire(2 days ago)
About this role
The role involves monitoring and evaluating agent-customer interactions to ensure quality and compliance, providing feedback, coaching, and participating in process improvements. The QA specialist supports customer satisfaction and operational excellence through assessments and collaboration with various teams.
Required Skills
- Quality Assurance
- Customer Service
- Monitoring
- Coaching
- Communication
- Data Analysis
- Process Improvement
- CRM
- KRM
- Compliance
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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