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Robotics Support Analyst I at eBay - ApplyBlast

Robotics Support Analyst I

eBay

3 months ago

3.9 on Glassdoor

Longmont, United States

Hybrid

Full Time

Junior

1 applicant

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About this role

The Robotics Support Analyst ensures maximum uptime for the Roca Sorter by troubleshooting hardware and software issues via chat, email, phone, and video. The role involves developing user documentation, providing maintenance mentorship, and occasionally traveling to customer sites for in-person repairs. Candidates must have experience with robotics, electronics, and technical support tools like ZenDesk.

Responsibilities

Troubleshoot hardware and software issues affecting robot performance
Develop user documentation and repair instructions for customers
Provide maintenance mentorship via phone, video, and Slack
Assess and address technical problems through chat and email
Occasionally travel to customer sites for in-person machine repairs

Skills

About eBay

ebayinc.com

Headquarters

San Jose, California, United States

Company Size

10001+ employees

Founded

1995

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Information and news about eBay Inc. (Nasdaq: EBAY), a global commerce leader that connects millions of buyers and sellers in more than 190 markets around the world.