Scaled Customer Success Manager (Public Sector)

Box(12 days ago)

HybridFull TimeMedior$81,000 - $101,500Customer Success

About this role

A Scaled Customer Success Manager, Public Sector at Box is a customer-facing role focused on supporting a large portfolio of public sector customers after purchase. The position centers on driving adoption, maximizing customer value, and representing customer needs internally while working within Box’s AI-first content management platform.

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Required Skills

Customer Success
Account Management
Adoption
Data Analysis
AI
Project Management
Stakeholder Management
Playbook Development
Communication
Salesforce

Qualifications

Degree

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.