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Scheduler at Headway - ApplyBlast

Scheduler

Headway

2 months ago

4.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Headway is seeking its first dedicated scheduler to build, optimize, and publish contact‑center agent schedules, balance SLA targets with agent well‑being, and manage roster and headcount data across internal and BPO teams. The role will partner with real‑time and capacity planning leads, drive scheduling‑optimization strategy, and work with AI‑assisted scheduling tools.

Responsibilities

Build and publish agent schedules against demand
Reconcile scheduled hours with invoiced BPO hours
Drive scheduling‑optimization strategy and adopt AI‑assisted tools

Skills

About Headway

headway.co

Headquarters

New York, United States

Company Size

501-1000 employees

Founded

2019

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Headway is a healthcare technology company that helps people access affordable mental healthcare by connecting patients with therapists and psychiatrists, simplifying insurance, and supporting providers with practice management tools.