SCUK Customer Experience Executive (12 month FTC)

Santander(18 days ago)

HybridFull TimeMedior$25,000 - $28,000Customer Service

About this role

A Customer Experience Executive at Santander Consumer Finance provides front-line support to customers through various communication channels, handling queries and complaints while ensuring compliance with relevant regulations. The role involves delivering excellent service, investigating issues, and maintaining accurate customer data, all within a supportive team environment. It offers a hybrid work schedule with a focus on customer satisfaction and regulatory adherence.

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Required Skills

Customer Service
Complaint Handling
Communication
Data Entry
Problem Solving
Call Handling
Attention to Detail
Legislation
Empathy
Multitasking

About Santander

santander.com

Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.

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