Second Line Support Engineer
AJ Bell
About this role
A 2nd Line Support Specialist at AJ Bell handles escalations from the Service Desk, creates automated tasks, and formalizes procedures for the Service Desk Team. The role involves supporting users in person and remotely, improving service delivery through automation, and collaborating with teams to enhance overall service quality.
Skills
About AJ Bell
ajbell.co.ukAJ Bell is a UK-based, award‑winning online investment platform that provides low‑cost brokerage and tax‑efficient accounts for DIY investors. It offers SIPPs, Stocks and Shares ISAs, Junior ISAs and general dealing accounts alongside tools, research and educational content to help customers build and manage portfolios. The company emphasizes competitive fees, user‑friendly web and mobile platforms, and support for long‑term, tax‑efficient investing.
About AJ Bell
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for AJ Bell.
Salary
$91k – $137k
per year