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Senior Analyst, Critical Customer Response at Salesforce - ApplyBlast

Senior Analyst, Critical Customer Response

Salesforce

3 months ago

5.0 on Glassdoor

Seattle, Washington, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Analyst on the Salesforce Critical Customer Response (CCR) team will communicate with customers, internal stakeholders, and executives during critical technical incidents, translating complex technical information into clear business language. The role supports incident management, crisis communications, and occasional on‑call coverage, partnering across the organization to ensure timely, accurate updates and help customers achieve success.

Responsibilities

Translate complex technical issues into business‑speak for stakeholders
Consolidate information and write updates for customers, executives, and internal teams
Develop trusted partnerships and collaborate across the enterprise
Ensure incident response readiness through training, simulations, and drills
Participate in on‑call rotation to create customer‑facing communications during crises

Skills

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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