Senior Associate, Global Technical Support
Ciena
About this role
As an Associate in Global Technical Support at Ciena, you will provide system-level post-sales support, including testing and troubleshooting for customers utilizing Ciena products. This role involves communication with technical teams, responding to customer inquiries via remote and on-site support, and mentoring junior engineers in a 24/7 environment.
Skills
Qualifications
About Ciena
ciena.comIndustries
Manufacturing
Ciena is a global leader in optical and routing systems, services, and automation software.
Recent company news
Yahoo FinanceQuantum Computing Inc. and Ciena Demonstrate Next-Generation Quantum-Secured Communications with High-Speed Encryption using PQC and QKD at OFC 2026
1 day ago
24/7 Wall St.Optical-Tech Stocks Looking Sharp: Ciena Up 9%, Lumentum Rises 8%, Coherent Climbs 7%
1 day ago
BenzingaWhat's Going On With Ciena Stock Wednesday?
1 day ago
24/7 Wall St.AI Stocks Skyrocket Monday: Bloom Energy (BE), Applied Optoelectronics (AAOI), and Ciena (CIEN) Soar
2 days ago
Yahoo FinanceOptical-Tech Stocks Looking Sharp: Ciena Up 9%, Lumentum Rises 8%, Coherent Climbs 7%
1 day ago
About Ciena
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Ciena.
Salary
$63k – $127k
per year
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