Senior Client Implementation Lead - Operations

Kraken (12 days ago)

HybridFull TimeSenior$150,000 - $200,000Customer Operations

About this role

Kraken Tech is a technology company building an operating system for a smarter, more sustainable energy system, working with utilities worldwide. This senior, client-facing role is central to collaborating with North American utility clients and their customer operations teams to implement Kraken’s platform and operating model. The position is based in New York and contributes to transforming customer operations across North America.

View Original Listing

Required Skills

Coaching
Operational Setup
Communication
Adaptability
Curiosity
Influence
Training Delivery
Data Analysis
Stakeholder Management
Recruitment

+2 more

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.

View more jobs at Kraken →