Manager, Customer Operations
Turo(1 month ago)
About this role
Lead the UK customer support organization for Turo, managing both in-house and outsourced BPO teams to deliver exceptional experiences for guests and hosts. Responsible for UK customer experience and operational metrics, reporting to the Director of Operations and partnering with cross-functional teams to align priorities and outcomes.
Required Skills
- BPO Management
- Data Analysis
- Performance Management
- Stakeholder Management
- Process Improvement
- Strategic Thinking
- Communication
- Program Management
- Scheduling
- Coaching
+1 more
Qualifications
- Bachelor's Degree
About Turo
turo.comSkip the car rental counter and rent anything from daily drivers to pickup trucks, from trusted, local hosts on the Turo car rental marketplace.
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