Senior Customer Engagement Specialist (New York City)

Levelpath(29 days ago)

New York, NYOnsiteFull TimeSenior$134,589 - $180,144 (estimated)GTM

About this role

The Senior Customer Engagement Specialist at Levelpath in New York City is responsible for leading and developing a team of Customer Engagement Specialists while directly managing customer accounts to ensure exceptional experiences. This role involves coaching team members, improving operational processes, and leveraging customer insights to inform product development in collaboration with Product and Engineering teams. With a focus on building scalable systems and maintaining high standards of customer support, the Specialist will also track key performance metrics to drive consistency across customer operations.

View Original Listing

Required Skills

Leadership
Team Development
Customer Engagement
Customer Experience
Process Optimization
Communication Skills
Problem Solving
Decision Making
Customer Insights
Operational Efficiency

+5 more

Qualifications

BA or BS degree

About Levelpath

www.levelpath.com

Levelpath is an innovative procurement platform that leverages AI to streamline and enhance the procurement process. Focused on delivering delightful user experiences, Levelpath simplifies the often complex world of purchasing, ensuring functionality and efficiency with a touch of elegance. Their platform is designed to cater to businesses looking for a modern approach to procurement, making the process easier and more intuitive for users.