Senior Customer Engagement Specialist (New York City)

The Senior Customer Engagement Specialist at Levelpath in New York City is responsible for leading and developing a team of Customer Engagement Specialists while directly managing customer accounts to ensure exceptional experiences. This role involves coaching team members, improving operational processes, and leveraging customer insights to inform product development in collaboration with Product and Engineering teams. With a focus on building scalable systems and maintaining high standards of customer support, the Specialist will also track key performance metrics to drive consistency across customer operations.