Senior Customer Service Representative

Genworth(1 month ago)

RemoteFull TimeSenior$43,200 - $66,400Customer Service

About this role

Genworth is hiring Senior Customer Service Representatives to support policyholders across Long Term Care and Policyholder Services. The role is a frontline customer-facing position focused on assisting customers with questions about existing long-term care insurance policies while representing Genworth’s service culture. Multiple openings are available for candidates located in eligible Eastern or Central time-zone states.

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Required Skills

Customer Service
Inbound Calls
Outbound Calls
Written Correspondence
Policy Administration
Transaction Processing
Account Documentation
Call Metrics
Conflict Resolution
De-Escalation

+11 more

Qualifications

High School Diploma
Associate Degree
Bachelor's Degree

About Genworth

genworth.com

Genworth is a financial services company specializing in long-term care insurance and related solutions. With a focus on helping individuals plan for and manage their long-term care needs, Genworth offers a range of products including care funding and care services. The company is committed to providing innovative financial solutions and customer support to address the complexities of aging and healthcare costs as individuals plan for their future. Genworth aims to empower customers with the knowledge and tools necessary for effective care planning.

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