Senior Customer Success Associate (Luxury Retail)
CXG
About this role
We are seeking a Senior Customer Success Associate in Tokyo to serve as the primary contact for luxury brand clients, managing projects and fostering long-term relationships. The role involves coordinating cross-functional teams, delivering strategic insights, and ensuring client satisfaction within a fast-paced, global environment.
Skills
About CXG
cxg.comIndustries
Consulting, Retail, Media
CXG is a leading customer experience agency and consulting partner focused on luxury brands. The company helps elevate brand experiences through insights, training, and advisory services. Its offerings center on CX strategy, journey insights, and transformation initiatives tailored to the luxury sector. By blending research-driven insights with practical training and consulting, CXG helps luxury brands differentiate through exceptional customer experiences.
Recent company news
Consultancy-me.comCXG appoints Mathieu Sancet as global leader of Automotive practice
Aug 7, 2025
PR NewswireCXG WINS BEST EVENT MANAGEMENT COMPANY - SAUDI ARABIA AWARD AT GLOBAL BRAND AWARDS 2025
Jun 17, 2025
Business WireBSGM Engages CXG to Acquire FINRA/SEC-Registered Broker-Dealer to Expand Publicly Traded RWA Tokenization Operations
Jul 14, 2025
CoStarNews | Major student homes plans lodged as first phase of Glasgow Charing Cross makeover
May 28, 2025
Moodie Davitt ReportNicolas Savary joins CXG as Senior Consultant for travel retail
Feb 11, 2025
About CXG
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for CXG.
Salary
$117k – $158k
per year