Customer Success Manager I

Diligent Corporation(1 month ago)

HybridFull TimeJunior$65,669 - $87,275 (estimated)Customer Success

About this role

The Customer Success Manager I at Diligent is the primary customer-facing contact responsible for fostering long-term client satisfaction, retention, and product adoption for the Diligent One Platform. The role supports customers through onboarding and throughout the customer lifecycle while coordinating with cross-functional teams to ensure a seamless experience. It contributes to company goals around NPS, net revenue retention, referrals, and product usage.

View Original Listing

Required Skills

Account Management
Onboarding
Training
Client Relationships
Renewal Management
Expansion Sales
Stakeholder Management
Salesforce
Presentation
Communication

+3 more

About Diligent Corporation

diligent.com

Diligent is a modern governance company that provides a comprehensive suite of cloud-based software to help boards, executives, and GRC teams clarify risk and elevate governance. Its platform includes secure board collaboration/portal tools, entity and secretarial management, risk and compliance workflows, and analytics to simplify governance processes and improve decision-making. Diligent emphasizes security, regulatory compliance, and integration with enterprise systems to support transparency and accountability. Organizations worldwide use Diligent to streamline board operations, manage risk, and meet evolving governance and ESG requirements.