Senior Customer Success Business Analyst
SurveyMonkey(1 month ago)
About this role
A Senior Customer Success Business Analyst at SurveyMonkey ensures the Customer Success organization has the metrics, forecasts, and operational foundations needed to make strategic decisions. The role focuses on enabling data-driven insights and scalable solutions to support sustainable growth while partnering with leadership and cross-functional teams.
Required Skills
- Forecasting
- Strategy
- Dashboard Management
- Data Analysis
- Salesforce
- Gainsight
- Excel
- BI Tools
- AI Tools
- Process Design
+5 more
About SurveyMonkey
surveymonkey.comSurveyMonkey (Momentive) is a widely used online surveys and forms platform that helps organizations and individuals design, distribute, and analyze surveys for employee and customer feedback, market research, event registrations, and more. It offers customizable templates, AI-assisted question generation, and analytics tools to turn responses into actionable insights. Built for teams and solo users alike, SurveyMonkey integrates with common business tools and supports global distribution. Founded in 1999, it remains one of the world’s most popular survey platforms.
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