Customer Success Manager
BuildOps
About this role
BuildOps is a fast-growing, well-funded technology startup building a commercial contractor platform spanning service management and project management. This Customer Success Manager role helps build a critical customer success function focused on customer retention and expansion through stronger adoption and satisfaction. The position is based in Los Angeles, CA with a hybrid schedule and includes travel to customer sites across the US and Canada.
Skills
Qualifications
About BuildOps
buildops.comBuildOps is a SaaS operations platform that provides commercial management software built specifically for commercial trade contractors and service providers (e.g., MEP, HVAC, electrical, plumbing). It centralizes dispatch and scheduling, work order and project management, asset and inventory tracking, mobile field tools, estimating, and financial reporting to streamline work from the field to the back office. With integrations to accounting/ERP systems and real‑time analytics, BuildOps helps commercial contractors increase efficiency, reduce costs, and boost profitability.
Recent company news
ACCESS NewswireBuildOps Named to Forbes America's Best Startup Employers for Fourth Consecutive Year
1 week ago
Yahoo FinanceBuildOps Recognized as One of America's Top 100 Fastest-Growing Private Companies, According to Inc. Magazine
Aug 13, 2025
ABC11 Raleigh-DurhamBuildOps in NC | Los Angeles-based software company comes to Raleigh, expected to create over 250 jobs
Jun 24, 2025
guardonline.comBuildOps Named to Forbes America's Best Startup Employers for Fourth Consecutive Year
1 week ago
AxiosA California-based startup is planning to ramp up hiring in Raleigh
Jun 24, 2025
About BuildOps
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for BuildOps.
Salary
$85k – $100k
per year