Customer Success Manager
BuildOps(21 days ago)
About this role
BuildOps is a fast-growing, well-funded technology startup building a commercial contractor platform spanning service management and project management. This Customer Success Manager role helps build a critical customer success function focused on customer retention and expansion through stronger adoption and satisfaction. The position is based in Los Angeles, CA with a hybrid schedule and includes travel to customer sites across the US and Canada.
Required Skills
- Customer Success
- Account Management
- Customer Engagement
- Product Training
- Success Planning
- Customer Retention
- Product Adoption
- Customer Satisfaction
- Health Metrics
- Usage Analytics
+14 more
Qualifications
- B.A. or B.S. degree
About BuildOps
buildops.comBuildOps is a SaaS operations platform that provides commercial management software built specifically for commercial trade contractors and service providers (e.g., MEP, HVAC, electrical, plumbing). It centralizes dispatch and scheduling, work order and project management, asset and inventory tracking, mobile field tools, estimating, and financial reporting to streamline work from the field to the back office. With integrations to accounting/ERP systems and real‑time analytics, BuildOps helps commercial contractors increase efficiency, reduce costs, and boost profitability.
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