Scaled Customer Success Manager
Coveo(1 month ago)
About this role
Customer Success Manager for Coveo’s Scaled program focused on enabling digital-first clients to realize value from the product ecosystem and drive retention and expansion across a large customer base. The role emphasizes using usage data and insights to inform one-to-many engagement strategies and evolving scaled customer success playbooks while leveraging customer success technology and automation.
Required Skills
- Product Analysis
- Content Simplification
- Digital Strategy
- Playbook Development
- Automation
- Gainsight
- Salesforce
- Communication
- Analytics
- Customer Engagement
+2 more
About Coveo
coveo.comCoveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.
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