Senior Customer Success Manage (French Speaking)

ComplyAdvantage(1 month ago)

RemoteFull TimeSenior$126,337 - $170,078 (estimated)Customer Success

About this role

Senior Customer Success Manager at ComplyAdvantage responsible for managing a portfolio of French-speaking customers of a SaaS anti-money laundering platform. The role acts as a trusted advisor to ensure successful onboarding, adoption, renewals, and revenue expansion while feeding product insights back to development teams. It involves collaborating across product, sales, and marketing to support feature rollouts and shape the product roadmap.

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Required Skills

Customer Onboarding
Account Management
Client Relationships
Implementation Planning
Customer Support
Adoption
Renewals
Upsell
Cross-Sell
Product Roadmap

+12 more

About ComplyAdvantage

complyadvantage.com

ComplyAdvantage is an AI-driven compliance company that helps banks, fintechs, and other regulated businesses detect financial crime, AML, sanctions, and fraud risk. Their platform combines proprietary global risk data, machine‑learning screening, transaction monitoring, and continuous watchlist coverage to automate labor‑intensive processes, reduce false positives, and cut onboarding times (they claim up to 95% of reviews can be automated and onboarding time halved). Delivered via APIs and integrations, ComplyAdvantage enables teams to scale investigations, streamline workflows, and stay current with evolving regulatory requirements.