Customer Success Manager
Observe.AI(27 days ago)
About this role
The Customer Success Manager at Observe.AI will own relationships with SMB and mid-market customers, driving product adoption, renewals, advocacy, and growth opportunities. The role focuses on creating exceptional customer experiences, promoting a customer-first mindset, and representing customer needs internally as the product evolves. This is a fast-paced startup role that requires adaptability and a drive to scale the Customer Success organization.
Required Skills
- Process Change
- Product Adoption
- Change Management
- Training
- Enablement
- Project Management
- Executive Relations
- Customer Health
- Data Analysis
- Business Reviews
+8 more
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.
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