Senior Customer Success Manager, Commerce

Coveo(1 month ago)

HybridFull TimeSenior$126,044 - $169,070 (estimated)Customer Success

About this role

The Senior Customer Success Manager is a trusted advisor and Commerce subject-matter expert focused on driving customer engagement, product adoption, satisfaction, and advocacy. They consultatively enable customers, translate complex technical concepts into practical solutions, and ensure successful product implementations. The role requires close collaboration across departments, acting as the primary customer contact and contributing to customer-facing knowledge content.

View Original Listing

Required Skills

Customer Success
Commerce SME
Product Adoption
Customer Engagement
Enablement
Consultative Selling
Relationship Building
Analytics
Value Storytelling
SaaS

+8 more

About Coveo

coveo.com

Coveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.