Senior Customer Success Manager, TOLA

Abnormal(1 month ago)

HybridFull TimeSenior$126,458 - $169,678 (estimated)Customer Success

About this role

A Senior Customer Success Manager at Abnormal AI is a strategic customer-facing role focused on maximizing long-term value, retention, and satisfaction for mid-market and enterprise accounts. The position acts as a bridge between customers and internal teams, contributing insights that help evolve product and internal processes. Strong emphasis is placed on delivering measurable outcomes and supporting company growth through customer advocacy.

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Required Skills

Customer Relationships
Success Planning
Platform Adoption
Risk Mitigation
Cross-Functional
Executive Reviews
Account Health
Escalation Management
Renewal Influence
Customer Advocacy

+4 more

Qualifications

Bachelor's Degree in Technical Field

About Abnormal

abnormal.ai

Abnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.